The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Work on messaging email cases submitted by both individual developers and major brands.
Assist customers with troubleshooting message deliverability issues and debug customer code.
Speak with a customer on the phone and chat in order to guide them through: the development of their SMS application.
Collaborate with your teammates and the Twilio Product and Engineering teams: via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
Work with your manager to surface customer problems to assist in process betterment.
Bachelor’s degree or equivalent work experience
What they're looking for
- + years of experience in a client-facing technical role, preferably in: supporting REST API or enterprise software
- A firm understanding of the technology stacks common to the Web ecosystem.
- Functional knowledge of general-purpose programming languages.
- Strong problem-solving and technical troubleshooting skills
