The opportunity
At Scale, we believe that the next frontier of artificial intelligence is embodied. The Physical AI team is focused on building general AI that can reason and act in the physical world.
What you'll do
Create and maintain comprehensive training materials: including guides, tutorials, SOPs, troubleshooting docs, and certification content — for a range of audiences including Operators, Technicians, Ops Leads, QMs, and Engineering teams.
Become a go-to resource for Robotics and collections systems, developing deep: enough fluency to translate technical complexity into documentation that non-technical users can act on.
Identify knowledge gaps across teams and proactively address them with new or: updated content, keeping materials current with evolving tools and processes.
Work within established content standards and templates to ensure: documentation is consistent, accessible, and ready for use across multiple regions.
Support the localization and adaptation of training materials for: international teams, working within i18n frameworks to ensure regional consistency.
Partner with engineers, product managers, and operators to gather source: material, validate accuracy, and synthesize complex information into actionable documentation.
What they're looking for
- Assist in the delivery and continuous improvement of onboarding and training programs.
- Maintain a regular review cadence for existing content, flagging and: resolving accuracy issues and versioning changes as tools and processes evolve.
- –4 years of experience in technical writing, ideally in a technology,: robotics, hardware, or operations-heavy environment.
- Proven ability to learn complex technical systems quickly and translate them: into clear documentation for non-technical audiences.
