The opportunity
Own how our Foundations business teams design, automate, and operate their most important workflows.
What you'll do
Redesign cross-functional processes end to end: Map and optimize core and cross-functional flows for Foundations business teams, making them simpler, faster, and more consistent than the operating models they replace.
Architect multi-system workflows: Design workflows spanning Notion, Slack, email, support tooling, and internal systems and data, with clear states, routing, permissions, and auditability.
Design for failure, not just the happy path: Identify edge cases, controls, and handoffs so workflows are resilient, reviewable, and easy for a business team to operate without you.
Embed AI with clear human-in-the-loop patterns: Define where AI assists, automates, approves, and audits — and make it obvious what AI did and why.
Build and maintain custom agents and skills: Ship the agents, structured skills, and runbooks that power intake triage, summarization, routing, escalation, and reporting for business teams.
Instrument everything you ship: Define success metrics (cycle time, deflection, quality, adoption), measure them, and iterate based on data and stakeholder feedback.
What they're looking for
- Set the standards others build on: Establish best practices for AI safety, permissions, transparency, and workflow documentation so the patterns hold as more teams adopt them.
- Drive adoption and change management: Partner with business stakeholders so tooling gets used because it's intuitive and reliable, and measurably improves day-to-day work.
- Process and systems design depth: 2–6 years in operations design, service design, product operations, business systems, or internal tools, with a portfolio showing systems thinking and measurable outcomes.
- Complex workflow experience: Demonstrated ability to design for intake, triage, routing, approvals, escalations, and reporting across teams and tools, including states, permissions, and auditability.
