The opportunity
We're hiring the first Account Managers at Modal. You'll report to the Regional Director of Account Management and be a founding member of the team.
What you'll do
A founding seat. You're helping build the AM function with us, not joining: one that already runs. The account plans, expansion motions, and customer cadence you and the rest of the founding team figure out are what we scale to every AM we hire after you.
A technical customer-facing role. You'll work directly with Developers and ML: teams on what they're building and how Modal fits. You translate and triage the deeper technical work to FDEs and Product when it's needed.
A book of business. You’ll own a set of accounts and be responsible for the: revenue that comes from them. Expect to be meeting with customers in your first few days because the best playbooks are built from real experiences.
A traditional post-sales role. You're measured on revenue, not health scores.
An on-call support function. You're not fixing bugs or triaging tickets. You're driving growth.
A technical delivery role. You're not implementing for the customer. You know: where the technical work goes and you pull in the right people.
What they're looking for
- An inherited motion. Nothing is handed to you. If you identify gaps in: process, tooling, or a playbook — you help build it.
- A single-lane job. Our priorities go customer → company → team → me. We focus: on delivering maximum impact vs. "this is my job".
- Build Modal's account management function and iterate on it as we scale the business
- Own and deliver on a revenue target across your book of accounts
