The opportunity
Runpod is the AI Developer Cloud. More than one million developers, from indie researchers to teams running frontier models in production, use Runpod to experiment, train, fine-tune, deploy, and scale AI on one platform.
What you'll do
Serve as the main point of contact for a portfolio of existing accounts.
Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene.
Drive renewals, upsells, and cross-sells by identifying expansion: opportunities (e.g. more GPU capacity, new feature modules, premium support plans).
Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings.
Liaise with product, engineering, and support teams to resolve customer: issues, advocate for feature enhancements, and remove blockers.
Build account plans, forecasts, and growth strategies for each client.
What they're looking for
- Track key account metrics (e.g. churn rate, net revenue retention, expansion: revenue, customer satisfaction) and report them to leadership.
- Handle contract renewals, negotiation, and escalations.
- Maintain accurate data in CRM (deal pipeline, account notes, forecasts)
- Occasionally assist in onboarding or transitions of new clients within your portfolio.
