The opportunity
WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations.
What you'll do
Provide a exceptional experience to your assigned accounts’ key stakeholders
Work with the wider Operations team to provide current state, resources and: knowledge to enable exceptional experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
Foster long term customer relationships that grow loyalty to WorkOS and WorkOS products
Work cross-functionally both internally and within your user’s organizations: to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
Work closely with Sales and other user facing teams as part of a larger effort to support developers
Lead customer facing meetings independently and with product
What they're looking for
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
- + years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
