The opportunity
The Customer Experience team helps customers adopt LangSmith and turn early momentum into lasting product usage. The team partners closely with GTM, Product, Engineering, and LangChain specialists to guide customers through onboarding, production readiness, and the practices required to build reliable AI applications.
What you'll do
Own customer onboarding from kickoff through early activation milestones,: including admin setup, SDK integration, first traced run, first evaluation, and LangGraph deployment.
Guide customers through core LangSmith setup and production readiness topics,: including security, org design, workload isolation, and integration questions.
Partner with GTM teams, Product, Engineering, and LangChain specialists to: unblock customers and coordinate support when deeper expertise is needed.
Help customers build their first evaluation workflows, define what “good”: looks like, and confirm they can debug a production trace independently.
Route customers to the right resources and turn recurring onboarding: questions into runbooks, documentation, and repeatable processes.
Surface customer friction to Product and Engineering early and track: activation metrics such as time to first trace, first evaluation, and production run.
