Administrative Assistant/Member Support Specialist - (Pearl District)Posted today$45K

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office.

What you'll do

• Use impeccable C-I-CARE (a framework containing the key elements of a great: interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary

• All front of house duties including check in/check out, insurance: verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc

• Contribute to team development through rounding, attending team huddles,: participating in team problem solving, supporting in office providers with ad hoc asks, etc.

• Master our technology suite including but not limited to Slack, G-suite,: Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work

• Perform opening and closing duties/daily office upkeep as required, including: maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization

• At least 1 year of experience in high touch customer or patient facing roles

What they're looking for

• Strong written and verbal communication skills
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
• A proven track record of persisting through change, demonstrating a forward: thinking perspective when under pressure, and consistently stepping up to take action on challenges
• Proficiency in computer technology such as typing, navigating the internet: and using multiple software systems simultaneously