The opportunity
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
What you'll do
Partner with Product, Engineering, Data Science & Analytics, Business: Operations and other cross-functional stakeholders to achieve business goals
Develop frameworks and scalable processes to drive decision-making and prioritization
Define the metrics used to measure the success of strategic initiatives and: health of our support platform; build dashboards to track metrics over time
Design A/B tests and execute analyses to evaluate the impact of new product: features and operational improvements
Work closely with cross-functional partners to deliver data-driven insights: and actionable recommendations for continuously improving the customer support experience
Monitor and diagnose KPI performance and present findings to senior leadership
