The opportunity
As a Developer Support Engineer, you’ll be a trusted technical partner for developers and customers integrating with the Asana platform. You’ll focus on API-related troubleshooting, developer workflows, and integration challenges - helping customers build reliably and confidently on top of our APIs.
What you'll do
Provide technical support to customers, including debugging, troubleshooting: and resolving API-related issues. Given the complexity and breadth of Asana's use across many industries, this is not a typical "question and answer" support role.
Triage and escalate API-related bugs and critical issues to R&D teams.
Support developers through email, our community forum, and live chat,: ensuring they can successfully build on our platform.
Monitor internal Slack channels for urgent API support requests.
Collaborate with R&D teams to understand our API and influence improvements based on customer feedback.
Assist with API releases by communicating changelog updates and deprecation notices.
What they're looking for
- Review and approve third-party app integrations based on security and compliance guidelines.
- Update developer documentation to clarify API usage and best practices.
- Act as a liaison between API teams and Customer Support to ensure smooth: communication about upcoming releases and changes.
- Provide customer communication support during incidents involving API, webhooks, or event streams.
