The opportunity
We're growing our Applied AI team to dramatically increase productivity across Engineering, Sales, Support, and Operations, and to ship AI-powered products that customers rely on directly.
What you'll do
Chooses problems based on measurable impact
Moves from idea → prototype → production in days or weeks
Ships at both layers: internal leverage and customer-facing product
Adapts quickly as models, tools, and best practices evolve
Design and ship customer-facing AI products like ask.workos.com , AI support: bots embedded in customer Slack channels, and new surfaces we haven't built yet
Build internal tools that become part of people's daily work: agents, automations, and workflows that are stable, observable, and easy to maintain
What they're looking for
- Work on big bets: a unified bot framework, a sandboxed coding harness agent, and infrastructure that lets the entire company ship
- Use LLMs, embeddings, retrieval, and tool-calling to plug into docs, Slack,: GitHub, CRM, analytics, support systems, and internal services
- Replace repetitive, multi-step manual processes with orchestrated, AI-driven: flows that span multiple apps and data sources
- Stay current on new models and tooling, run focused experiments, and help the: team converge on patterns, libraries, and infrastructure that compound over time
