Associate Director, Managed Business ServicesActive$149K–$196K

Oscar Health
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The opportunity

Hi, we're Oscar. We're hiring an Associate Director, Managed Business Services to join our team.

What you'll do

  • Establish operating rhythms (daily to annual), manage action/escalation logs,: and drive vendor issues through verified resolution.

  • Translate MSAs, SOWs, and SLAs into daily requirements; audit performance: reporting and enforce remedies, penalties, or service credits.

  • Track staffing, queue health, quality, and peak preparedness via scorecards: to catch performance dips early and require recovery plans.

  • Ensure vendor adherence to ACA Marketplace and other applicable CMS: requirements, HIPAA, SOC 2 requirements, ISO 27001, & HITRUST; prioritize operational risks and verify corrective fixes.

  • Assist with RFI/RFPs, onboarding, transitions, and contract renewals across: contact center, claims, clinical, and IT operations.

  • Reconcile invoices, volumes, and unit costs with Procurement and Finance to: drive cost efficiencies and ensure contract value.

What they're looking for

  • Partner on disaster recovery and surge planning while leading: cross-functional initiatives to simplify workflows and leverage automation.
  • Compliance with all applicable laws and regulations.
  • Other duties as assigned.
  • Bachelor's Degree in Business, Operations or relevant field