The opportunity
The TAM team partners directly with our largest and fastest growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are…
What you'll do
Partner with the TAM leadership to shape the strategy for Stripe’s largest: segment and most complex engagements.
Lead a team of technical account managers working with Stripe’s largest users.
Hire and retain top technical talent as the team scales.
Guide the TAM organization to deliver incredible services experiences, grow: services revenue, and contribute to strategic programs.
Ensure that team members are happy, effective, and growing in their career and user work.
Set clear goals and direction for the team and each individual; provide: regular feedback on your team members’ performance.
What they're looking for
- At least 10+ years experience building and leading teams and businesses in: high change environments delivering high impact in professional services, customer success, solutions architecture, or technical account management programs.
- Excellent collaborator, with a proven track record in managing across complex: environments, building relationships that deliver impact.
- Demonstrates performance operating in highly ambiguous environments,: navigating cross functional complexity and driving efficiencies with limited resources.
- Excellent written and verbal communication skills.
- Strong sales revenue growth and/or operational background and a track-record of making data driven decisions.
- An ability to execute on and deliver complex operational projects involving multiple stakeholders.
- Bachelor's Degree required.
- Experience with fintech SaaS products and/or Payments industry.
