The opportunity
Pinecone is the trusted AI knowledge company. Its trusted AI knowledge platform—including its Database, Nexus, and Marketplace products—power accurate, fast, and cost-effective AI applications for more than 10,000 customers and 1M developers worldwide.
What you'll do
Serve as a technical point of contact for customers across their journey from: evaluation to production, ensuring best practices and accelerating time-to-value.
Deeply understand customer architectures, use cases, and requirements to: influence our roadmap and devise solutions that unblock and advance their goals.
Build resources to monitor customer health, proactively identifying: opportunities to address risk and drive expansion.
Troubleshoot issues and deliver high-quality technical support, developing a: strong command of Pinecone's product and the broader AI/ML ecosystem.
Build processes and capture knowledge to scale and automate support, success, and outreach initiatives.
Partner with Sales on technical discovery, deliver product demonstrations,: and contribute to proof-of-concept evaluations.
What they're looking for
- Provide feedback and contribute as a developer to all elements of the: customer experience—from tooling and integrations to documentation and internal workflows.
- BS in Computer Science or a related technical field or equivalent experience.
- Strong technical acumen with the ability to understand and explain APIs,: cloud infrastructure, data pipelines, and enterprise software integrations.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
