The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
What you'll do
Get close to internal customers. Run user research with R&D leaders,: engineering managers and Finance to understand the decisions they make, their jobs to be done, and where today's reports fall short.
Shape the product strategy. Develop and drive the strategy for TechOps: products, in line with the team's overall direction and Toast's goals.
Turn business needs into well-scoped requirements. Write PRDs with measurable success criteria.
Recommend what to build first. Each quarter, develop roadmap recommendations: with engineering input. Surface the tradeoffs, bring a recommendation with your reasoning, and raise cross-team dependencies in the monthly portfolio review.
Build tight feedback loops. Ship in small increments to pilot users, hold: regular reviews with Finance and engineering leaders, and use usage data and feedback to decide what changes next.
Manage adoption and lifecycle. Define target customers, adoption goals and: measures of customer value. Track whether each capability solves the problem it was built for, and recommend whether to invest further, standardize, make it self-service, consolidate or retire it.
What they're looking for
- Support SRE tooling. Bring the same research and requirements practice to the: SRE tooling team, helping define problems and success measures for tools used by on-call engineers.
- + years of technical product management experience, including data,: analytics, reporting or internal platform products.
- A track record of user research and discovery: interviews, jobs-to-be-done, usability testing, and turning qualitative and quantitative evidence into requirements.
- Experience taking ambiguous, compliance driven, lightly documented problems: and producing crisp PRDs, success metrics and phased plans.
