The opportunity
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
What you'll do
Airport Products & Driver Experience Execute and maintain airport product: configurations (dispatch, queuing, blackouts, rematch) in coordination with senior team members and Engineering partners, following established playbooks and documenting changes
Support rider-facing product setups including Rider Wayfinding, Static ETA: Banners, Reassurance Banners, and Airlines-Terminals configurations
Participate in new feature launches and configuration rollouts, supporting QA: testing in staging environments and flagging post-launch issues
Monitor program performance using existing dashboards and analytics tools;: surface trends and escalate anomalies with appropriate context
Support Ground Truth Surveys and Client Feedback reviews, identifying and: documenting operational issues and improvement opportunities
Compliance & Regulatory Execute compliance workflows including XL mode: revoking, Queue Education communications, and Placards/Emblems processes following documented SOPs
What they're looking for
- Maintain geofence configurations using tools like Geofence Reporter and: Geohashes, with oversight from senior team members
- Support periodic audits and documentation, escalating issues and ensuring: accurate records across assigned program areas
- Program Execution & Process Improvement Own execution of assigned projects: and workstreams end-to-end, with clear oversight and guidance from senior managers
- Identify opportunities to improve and automate repetitive processes, documenting improvements for team use
