Sr. Support Product Manager, Tooling and OpsPosted today$122K

The opportunity

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are…

What you'll do

  • You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.

  • You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management, and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.

  • You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.

  • You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.

  • You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

  • Discovery: Lead deep user research to identify, document, and anticipate core: customer support pain points and future GTM tooling needs.

What they're looking for

  • Design: Draft comprehensive Product Requirements Documents (PRDs) and design: artifacts (wireframes), ensuring alignment with business goals and automated workflows.
  • Build: Oversee feature execution and drive rigorous usability testing,: collaborating with GTMS, Sales Ops, and AI + Data Analytics teams.
  • Launch: Coordinate all aspects of release, including change management,: enablement programs, and documentation for seamless field adoption.
  • Adopt & Iterate: Define and track key performance indicators (KPIs and adoption metrics) to measure business impact and inform rapid roadmap iterations.