The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What you'll do
Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
Have real, consultative conversations with customers throughout the renewal: cycle to understand how they're actually using the product and where they're headed next.
Identify and surface expansion opportunities: additional seats, tiers, or modules — that come out of those conversations.
Probe for new use cases and unmet needs within existing accounts, connecting: what customers describe to relevant GitLab capabilities they aren't yet using.
Prepare and send renewal quotes, order forms, and related documentation: accurately and on schedule, structuring them to reflect any expansion identified.
Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.
What they're looking for
- Analyze moderately complex renewal situations (usage trends, contract terms,: pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified.
- Explain moderately complex renewal terms and issues to customers and internal: stakeholders, working to build alignment.
- Collaborate with Sales, Customer Success, and Finance to help identify: expansion opportunities, resolve blockers and keep renewals moving.
- Communicate proactively and transparently with customers and internal: stakeholders, adapting to GitLab's communication framework.
