The opportunity
This is an individual-contributor, tactical role focused on timely, accurate execution rather than strategic decision-making. The Associate Renewals Manager works under the general direction of Senior Renewals Managers and their manager, following specific instructions and frameworks in day-to-day work.
What you'll do
Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
Have real, consultative conversations with customers throughout the renewal: cycle to understand how they're actually using the product and where they're headed next.
Identify and surface expansion opportunities: additional seats, tiers, or modules — that come out of those conversations.
Probe for new use cases and unmet needs within existing accounts, connecting: what customers describe to relevant GitLab capabilities they aren't yet using.
Prepare and send renewal quotes, order forms, and related documentation: accurately and on schedule, structuring them to reflect any expansion identified.
Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.
What they're looking for
- Analyze moderately complex renewal situations (usage trends, contract terms,: pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified.
- Explain moderately complex renewal terms and issues to customers and internal: stakeholders, working to build alignment.
- Collaborate with Sales, Customer Success, and Finance to help identify: expansion opportunities, resolve blockers and keep renewals moving.
- Communicate proactively and transparently with customers and internal: stakeholders, adapting to GitLab's communication framework.
