The opportunity
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company.
What you'll do
Design and build automations in Zendesk that reduce repetitive support work:: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows.
Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and: ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions.
Architect low-code/no-code automation solutions using Workato, Zapier, and: similar integration platforms to connect Zendesk with Salesforce, ClickUp, Maven chatbot, and other tools.
Own the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization based on usage and feedback.
Ensure seamless data flow between Zendesk, Salesforce, ClickUp, Chili Piper,: Maven AGI chatbot, and other tools in the support tech stack.
Design integration patterns that keep data clean, up-to-date, and accessible: to downstream systems without creating maintenance nightmares.
What they're looking for
- Build and maintain reporting dashboards and data pipelines that surface: support health, automation impact, and team productivity metrics.
- Partner with the Support org to identify pain points, bottlenecks, and: opportunities where AI and automation can deliver measurable value.
- Experiment with emerging AI/LLM capabilities (agents, RAG, fine-tuning) and: determine which are production-ready for support workflows.
- Build reusable AI templates and patterns that other CX Systems team members: can leverage, promoting consistency and reducing duplication.
