The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Support AV/VC solutions locally and globally to support in-region teams.
Support events around the SpaceX office from an audio/visual standpoint, and: occasional out-of-hours event support.
Respond promptly to requests for technical support via email, ticketing, and chat as needed.
Responsible for troubleshooting hardware and applications, providing technical support, and problem solving.
Exhibit a high level of professionalism and are passionate about providing outstanding customer service.
Document the status of issues and provide updates to management, team, and end users.
What they're looking for
- Maintain standard operating procedures, best practices, and customer service guidelines.
- Create documentation for AV troubleshooting and configuration for team members and end users.
- Participate in onboarding and training team members.
- Drive quality and adherence to best practices within the team.