The opportunity
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What they're looking for
- You will stay up-to-date with new products/features and be able to: consistently communicate these updates to customers in a way that ensures an exceptional customer experience.
- You will be flexible to accommodate annual volume spikes from December: through March when we require additional weekend overtime and blackout periods for paid time off to provide the best service possible to our customers during the most critical time of the year for small business owners.
- Experience: Minimum 2+ years of experience within the call center,: technology, retail, or hospitality space and are seeking a new challenge. At least 1-year experience in a Customer-facing benefits role with a Broker, Carrier, or Benefits provider.Highly preferred, 2 years experience in the Benefit space.
- Technical Ability—You must feel comfortable working with multiple and perhaps: new technologies in a digital-first environment ( tools such as Salesforce, Slack, Confluence, and NICE Workstation are often used ) . You will navigate multiple digital systems and use customer data to inform decisions.