The opportunity
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI.
What you'll do
Manage employee benefit inquiries, enrollment corrections, qualifying life: events, dependent changes, and routine Workday transactions.
Monitor eligibility files, identify discrepancies, reconcile enrollment and: payroll deductions, coordinate corrections with vendors, and maintain exception logs.
Own routine follow-ups with benefits vendors, escalating decisions when needed.
Maintain process documentation, controls, and audit trails; recommend and: implement process improvements and automation.
Conduct systematic testing and configuration validation within the benefits: administration system to ensure accurate rules setup and seamless system performance.
Drive continuous process improvement to enhance efficiency, accuracy, and overall employee experience.
What they're looking for
- Assist with required reporting and filings, such as Form 5500, ACA reporting,: nondiscrimination testing, and SPD/SMM and notice distribution.
- Support internal team benefits governance activities.
- Gather documentation and respond to internal and external audit requests; track and close out findings.
- Partner with Benefits colleagues, Legal, Finance, and external advisors to: stay current on regulatory changes and assess their impact on our programs.
