The opportunity
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.
What you'll do
Support day-to-day administration for assigned benefits programs, including: eligibility, enrollment, benefits onboarding, billing, reporting, audits, quality assurance, documentation, and issue resolution, with a particular focus on India.
Review benefits and team-member data from multiple sources, research: discrepancies and root causes, and recommend next steps for manager or senior team-member review.
Work with brokers and vendors on day-to-day benefits operations, and support: the Senior Benefits Analyst with renewals, plan changes, implementations, testing, launches, and post-launch improvements. Benefits plan decisions remain with the Senior Benefits Analyst.
Plan, host, and manage benefits events at the Bangalore hub, and coordinate: assigned benefits activities across selected countries and employment arrangements. Apply documented processes and escalate questions that require deeper local or technical expertise.
Partner with Payroll, Finance, People Operations, and People Technology on: accurate reporting, billing reconciliation, eligibility data, and compliance-related processes.
Support People Operations in resolving team-member benefits inquiries,: explain moderately complex benefits topics in accessible language, and escalate cases appropriately.
What they're looking for
- Analyze benefits utilization, cost, survey, and qualitative data to identify: trends and prepare summaries, insights, and recommendations that support team priorities.
- Maintain accurate documentation, process guides, trackers, and: communications; support the transition of administrative processes and recommend ways to simplify, standardize, or automate them, including responsible use of artificial intelligence tools. Protect accuracy and team-member experience, communicate progress and risks, and seek guidance on prioritizing improvements.
- Experience supporting benefits administration, including enrollment,: reporting, and audits, and working with benefits brokers or vendors. Experience supporting benefits in more than one country is required; global technology company experience is preferred. Strategic benefits plan design experience isn't required.
- Working knowledge of core benefits concepts, such as medical, dental, vision,: life, disability, and supplemental benefits.
