Bilingual Customer Service Representative (Remote AZ)New$42K–$44K

Oscar Health
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The opportunity

Hi, we're Oscar. We're hiring a Bilingual Customer Service Representative to join our Member and Provider Services team.

What you'll do

  • Develop a comprehensive understanding of the current processes, procedures,: and tools associated with the Oscar business model.

  • Work with members, brokers, providers, and Oscar vendors through multiple: channels according to assignment needs

  • Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations

  • Form working relationships with all partners.

  • Support the leadership team by identifying issues through established escalation pathways

  • Monitor and track the health of all assigned work-in-progress issues.

What they're looking for

  • Escalate and resolve issues to ensure appropriate turnaround times
  • Participate in process improvement projects
  • Comply with all operational, regulatory, and compliance standards relating to: member Personal Health Information (PHI)
  • Compliance with all applicable laws and regulations