The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What you'll do
Lead and develop IT Operations in San Francisco Hub by coaching and: supporting the San Francisco IT Operations team and contractors
Roll up your sleeves on escalated issues to assist the team and create: documentation, deploy new systems and processes to effectively scale
Build and maintain dashboards showing relevant helpdesk metrics (CSAT, SLAs,: most common issues) to serve as a baseline for end-user support and overall IT performance. As a data-driven leader you'll use these metrics to identify root causes and create solutions
Proactively identify and address inefficiencies and bottlenecks within IT: Operations (e.g. access requests, automations, lifecycle management)
Partner cross-functionally with teams across the business to understand their: needs, solve problems and work towards common initiatives
Ensure the procurement of hardware and software aligns within budget and: forecast costs to optimize financial planning and resource allocation
What they're looking for
- Lead and own IT projects from conceptualization to completion involving cross departmental collaboration
- + years of experience leading a team of IT professionals with a wide variety of responsibilities
- + years of direct IT support experience
- Experience working with remote teams, multiple offices, and different time zones
