The opportunity
Assist in the full lifecycle of Square campaign operations, including drafting campaign documentation, managing backend configurations, coordinating on-site promotions (banners, push notifications, and pop-ups), overseeing campaign launches, tracking ongoing progress and post-campaign management.
What you'll do
Assist in the full lifecycle of Square campaign operations, including: drafting campaign documentation, managing backend configurations, coordinating on-site promotions (banners, push notifications, and pop-ups), overseeing campaign launches, tracking ongoing progress and post-campaign management.
Collect & extract frequently-appeared cases from user inquiries, work with: Product and Tech teams to debug issues, verify fixes, and reduce the number of potential user cases.
Handle escalated user tickets from the Mod & Customer Service team, maintain: FAQs and other user documents to ensure consistent communication and improve user experience.
Monitor real-time campaign data and deliver post-campaign reports with: actionable insights for future optimization.
Plan, coordinate, and launch integrated growth initiatives and campaigns in: partnership with cross-functional teams to accelerate scalable user and content growth.
Recent graduate, with a strong interest in crypto, blockchain, and digital communities.
What they're looking for
- Past experience in Web3, content or creator economy is a plus advantage.
- Strong bilingual communication skills in English and Mandarin, with the: ability to effectively engage vendors and internal stakeholders across regions.
- Execution excellence with attention to details and a high level of patience and accountability.
- Good communication and collaboration skills with ability to think critically and solve problems independently.
