The opportunity
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed,…
What you'll do
Own the day-to-day operations of the Binance Chat product, including feature: rollouts, content governance, and user experience monitoring.
Collaborate closely with Product Managers to translate product strategies: into operational processes and execution plans
Define, track, and analyze core product metrics and surface actionable insights to improve performance.
Identify product issues and user pain points through data analysis, user: feedback, and community signals; drive improvements with relevant teams.
Design and execute growth and engagement initiatives (e.g., new feature GTM, user incentive programs).
Develop and maintain operational documentation, including SOPs, playbooks, and policies for the Chat product.
What they're looking for
- Work cross-functionally with Risk, Compliance, Customer Support, and: Marketing to ensure product health and regulatory alignment.
- Support new feature launches end-to-end: coordinate testing, user communication, and post-launch monitoring.
- Represent the voice of the user internally by gathering qualitative and: quantitative feedback through surveys, user interviews, and community engagement.
- –5 years of experience in product operations, growth operations, or a related: role in a tech or internet company.
