The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. About the Role: Own the Metrics.
What they're looking for
- Serve as the escalation point for complex or high-touch client issues.
- Partner with Onboarding, Merchant Success, and Operations to ensure a seamless client journey.
- Use feedback loops to identify support trends, gaps, and opportunities for: automation or efficiency. Build Systems that Scale
- Contribute to process improvements, documentation, and training initiatives.