The opportunity
Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity.
What you'll do
Develop and maintain strong relationships with key stakeholders, including: C-level internal / external executives, embedding Celonis into their strategic objectives.
Ensure engagements are properly staffed leveraging resources from global: cross-functional Celonis teams, such as Servicing, Product & Engineering
Mentor customer on organization design and maturation of Centers of: Excellence to focus on increasing adoption of our platform.
Mentor and coach team members, providing guidance and support for their: success, and offer feedback to managers on team performance.
Responsible for the end-to-end customer value journey
Influence key customer stakeholders through executive communication, product: knowledge, and industry/domain expertise.
What they're looking for
- Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
- Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
- Internalize the customer's strategy and targets and drive Celonis delivery: alignment to that strategy, ensuring that we support the customer in solving business-critical problems
- Drive value realization and adoption within accounts, ensuring high-quality,: on-time project completion, client satisfaction, and meeting usage and adoption targets.
