The opportunity
We are looking for a Commercial Operations Specialist based in Milan to support the execution of the commercial strategy for Deliveroo’s New Verticals business in Italy.
What you'll do
Build reporting and analyses to monitor business performance, identify gaps: and opportunities, and provide the insights needed to guide business decisions.
Translate commercial priorities in structured plans and performance frameworks that support execution.
Develop and improve the tools, processes and data routines that enable: commercial teams to operate effectively and consistently.
Coordinate the operational delivery of cross-functional initiatives, tracking: execution, budgets and business impact.
Strong analytical skills and confidence working with large datasets. Advanced: Excel or Google Sheets skills are essential, while SQL and business-intelligence tools are a strong advantage.
Familiarity with leveraging AI tools (e.g., ChatGPT/Claude) to speed up data: transformation, automate routines, and extract fast insights.
What they're looking for
- An innovative mindset with a passion for integrating emerging AI-driven tools: into daily operational workflows.
- Experience in Commercial Operations, Sales Operations, Business Operations,: Strategy & Operations, consulting or a similarly analytical and execution-focused role, combined with strong commercial judgement and a solid understanding of growth drivers and unit economics.
- Ability to translate complex data into clear dashboards, actionable insights: and compelling presentations for both operational teams and senior stakeholders.
- A hands-on and detail-oriented approach, combined with the ability to: understand the broader business question, prioritise high-impact work and operate autonomously in a fast-moving environment.
