Credit and Collections ManagerActive

Databricks
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The opportunity

This Manager role within Databricks’ Credit & Collections organisation is responsible for driving credit strategy, strategic customer collections, AR performance, and complex escalations across a high-growth, usage-based Data/AI business. The role combines financial and…

What you'll do

  • Lead the Credit & Collections function for an assigned scope within: Databricks, including credit policies, collection practices, risk mitigation, and escalation protocols

  • Own credit assessment, risk reviews, credit limits, payment terms, credit: holds/releases, and exception management within the established approval framework

  • Make credit recommendations and decisions within delegated authority,: balancing credit risk, cash conversion, and commercial considerations

  • Personally manage collections strategy and executive-level escalations for: strategic and high-value Databricks customers

  • Lead resolution of complex disputes, contractual payment issues, and commercially sensitive collection matters

  • Own the monthly AR performance framework, including collection targets, cash: collected vs. target, CEI, aging, write-offs, and cash forecasting

What they're looking for

  • Translate AR and credit trends into actionable insights for Finance: leadership, including emerging risks, recovery outlook, and bad debt/reserve considerations
  • Manage the Accenture collections engagement, including SLA/KPI governance,: account allocation, quality, process adherence, escalations, and corrective actions
  • Partner with Sales, Customer Success, RevOps, Legal, Billing, and Finance: leadership to resolve high-impact credit and collection matters
  • Identify systemic drivers of delinquency and credit exposure and lead: initiatives to strengthen controls, processes, and collection effectiveness