The opportunity
We’re looking for an experienced Manager to lead and develop our team of Technical Account Managers (TAMs).
What you'll do
Hire, coach, and develop TAMs, setting clear expectations for customer: outcomes, technical delivery, and professional growth.
Run effective coaching, performance, and career-development conversations,: building accountability and a strong pipeline of future leaders.
Coach TAMs on consultative discovery, solution design, executive engagement,: and connecting platform adoption to business value.
Plan team capacity and account coverage, using the Partner Ecosystem to: extend capability and capacity while balancing customer needs, delivery commitments, and sustainable workloads.
Own team-level retention, renewal readiness, and expansion outcomes in: partnership with Sales, account teams, and relevant partners.
Use account health, adoption, engagement, and commercial signals to: prioritize work, identify risk early, and drive action.
What they're looking for
- Maintain a clear, evidence-based view of renewal risk and growth: opportunities, incorporating partner insights and ensuring forecasts reflect current customer conditions.
- Lead escalations and recovery plans for complex or high-risk accounts,: aligning ClickUp teams, partners, and customer stakeholders around clear owners and next steps.
- Ensure customer engagements produce measurable outcomes, not just completed activities.
- Establish and improve operating rhythms, playbooks, and quality standards: across onboarding, ongoing engagement, technical delivery, and account planning.
