The opportunity
The CRM and Ops team is responsible for delivering best-in-class customer communications and in-app experience across Deliveroo’s global markets. Working closely with Product, Engineering, Data Science, Marketing and Local CRM teams, we build personalised customer experiences…
What you'll do
Own the day-to-day execution and coordination of the regional CRM: initiatives, ensuring campaigns are delivered accurately and on time.
Build, proof, deploy and QA promotion set up and CRM campaigns across email,: push notifications and in-app messaging.
Identify opportunities to improve CRM processes, campaign workflows and operational efficiency.
Lead the execution of regional CRM tests and experiments, working with: stakeholders to prioritise learning opportunities.
Monitor customer behaviour, campaign performance and competitor activity to: identify opportunities for optimisation.
Proactively manage stakeholder communication, ensuring priorities, timelines: and dependencies are clearly understood.
What they're looking for
- Experience in CRM, lifecycle marketing or digital marketing.
- Bachelor’s degree in Marketing, Business or a related discipline, or equivalent practical experience.
- Experience delivering CRM campaigns using platforms such as Braze, Journey or similar.
- Strong organisational skills with the ability to manage multiple projects and stakeholders simultaneously.
- Strong communication and collaboration skills, with experience working across cross-functional teams.
- High attention to detail and commitment to delivering accurate, high-quality campaigns.
- Comfortable working in a fast-paced environment with changing priorities.
- Experience using reporting tools such as Looker, Tableau or similar is preferred.
