Customer Care SpecialistActive
The opportunity
At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence.
What you'll do
Create happy customers. We are all about the customer experience and we are: looking for individuals who are passionate about helping customers.
Provide outstanding service so customers stay longer. We need someone who's: enthusiastic and confident in developing positive rapport with each customer. We bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers.
To build customer loyalty and value through effective account management, and: to make recommendations that make sense for our customers with a genuine desire to help.
Make every effort to meet the Customer Care team’s KPIs and targets.
Handle customer communication via chat and email
Have fun! Be comfortable in interacting and building relationships with our customers. BE YOURSELF!
What they're looking for
- Previous non-voice experience required
- Good email comms, quick to resolve the issue with great CS skills and high quality
- Positive energy and can-do attitude
- A person with high regard for integrity and diligence. Works efficiently with minimal supervision
