Customer Care Team LeaderActive

The Role At HelloConnect, you will be part of a dynamic team in (Inoza tower, BGC) that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence.

What they're looking for

• Technical CX & CRM Expertise: Deep power-user proficiency in e-commerce CX platforms (e.g., Gorgias)—leveraging rules, macros, tags, and automation to optimize queue management and team efficiency.
• AI & Data Privacy Skills: Hands-on experience using approved AI tools to enhance reporting, analysis, and coaching, while rigorously ensuring data privacy compliance and accuracy.
• Proactive & Solution-Oriented Leadership: High accountability and composure under pressure, leading with actionable, recommendation-driven solutions rather than passive updates.
• Analytical & Root-Cause Capabilities: Ability to perform root-cause analysis, track continuous improvement pipelines, and connect daily operational metrics to broader business goals.