The opportunity
Dropbox is hiring a Customer Evidence Manager to own and drive the customer-proof infrastructure that powers our managed sales motion. This is a senior individual-contributor role for a commercially minded, creatively grounded customer marketer who understands that the value of…
What you'll do
Identify advocates, coordinate outreach with account teams, manage consent: and approvals, record participation preferences, and avoid customer fatigue.
Set the creative and editorial direction and maintain the evidence taxonomy,: freshness, and discoverability of the asset library — case studies, ROI studies, video testimonials, peer/G2 reviews, customer voice, and competitive proof.
Manage the sales content library (Highspot, Deeto, or comparable): organize assets by deal stage, customer profile, vertical, and product; set and enforce freshness standards; and proactively surface content gaps.
Run a recurring Sales–Marketing feedback session to understand seller needs,: assess content performance in live deals, and prioritize new evidence.
Ensure the right proof reaches the right seller for the right deal stage: proactively, and track evidence utilization by account executive and deal stage to close adoption gaps.
Partner with Marketing Operations to build campaign attribution and reporting: in Salesforce, measuring evidence's influence on pipeline, win rate, and sales-cycle velocity.
What they're looking for
- + years in B2B content marketing, customer marketing, or sales enablement — ideally spanning all three.
- Demonstrated experience building and operating a customer evidence,: case-study, or advocacy program that sellers actively used in live sales cycles (not solely a published content library).
- Strong command of complex B2B sales cycles and the specific evidence needed: at each stage, from discovery and evaluation through procurement and legal review.
- Direct experience partnering with account executives and SDRs to produce: commercially effective content and enablement.
- A creative/editorial background with strong instincts for what makes a: compelling customer story and credible social proof — able to set the bar, write briefs, direct and manage agency partners, and edit to a high standard (rather than personally produce every asset), while managing multiple stories and stakeholders at once.
- Proficiency with Highspot, Seismic, DocSend, or a comparable sales content platform.
- Experience with Salesforce campaign attribution, pipeline reporting, or: closely related revenue analytics — able to connect content performance to business outcomes.
- Experience supporting enterprise or managed sales motions in a SaaS environment.
