Customer Experience ManagerActive

HelloFresh
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Remote · Manila, Manila, PhilippinesCustomer Support

The opportunity

The Role At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence.

What they're looking for

  • Keep pace with industry trends, performing regular competitor benchmarking to: ensure that we stay ahead and best of class in terms of CX. CX projects & automation
  • Lead projects to improve tools and workflows: automation pilots, macros, FAQ refreshes — from brief to delivery
  • Own the rollout of new CX tools including testing, documentation, and embedding with the team
  • Keep FAQs, help content, and macros clear, accurate, and up to date