The opportunity
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
What you'll do
Coach and develop a team of customer experience professionals, focusing on: performance across key qualitative and quantitative metrics.
Cultivate a positive, inclusive team culture that aligns with Robinhood's values.
Guide your team through change with effective communication and clarity.
Respond to complex customer issues and serve as an escalation point for: inquiries related to stock trading, corporate actions, and market mechanics.
Support your team with expertise in investment-related topics including: custodial accounts, IRAs, brokerage accounts, and investor education.
