The opportunity
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
What you'll do
Resolve customer escalations across support channels
Investigate and resolve complex customer issues, including cases escalated by: leadership, regulatory bodies, or high-profile customers.
Partner with Compliance, Legal, and senior leadership to provide case: summaries, risk assessments, and resolution outcomes.
Conduct root cause analysis to identify drivers of poor customer experiences and recommend improvements.
De-escalate sensitive customer situations while maintaining a high standard of professionalism and empathy.
Manage and resolve high-visibility customer cases originating from social: media and public platforms, ensuring timely responses, thoughtful engagement, and coordinated resolutions that protect the customer experience and Robinhood’s brand.
