Customer Service RepresentativeActive$44K–$56K

Cargomatic
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The opportunity

Customer Service Representative – West End Express

What you'll do

  • Serve as the primary day-to-day customer contact for assigned accounts.

  • Communicate with customers regarding pickups, deliveries, appointments, delays, and shipment status.

  • Schedule and coordinate deliveries and pickups with customers and dispatch.

  • Monitor containers to ensure appointments and moves are completed within free: time and avoid unnecessary per diem, storage, and detention charges.

  • Work proactively with customers and dispatch to address potential service: issues before they result in additional costs.

  • Communicate daily with dispatch regarding load status, appointment changes,: driver issues, terminal conditions, and customer requirements.

What they're looking for

  • Maintain accurate and timely updates across multiple systems, including: Trinium and other customer/operational platforms.
  • Document customer communications, scheduling changes, exceptions, and resolution activity.
  • Research and resolve shipment discrepancies and customer issues.
  • Follow up on open issues until a clear resolution is reached.