The opportunity
Our Customer Success team is the engine behind long-term merchant growth — ensuring that every business that chooses SumUp doesn't just get started, but truly thrives. This is a brand-new role, created to close a real gap: right now, merchants move through sales, underwriting,…
What you'll do
Own the full merchant journey from sale completion through Day 90, including: underwriting follow-up, installation, onboarding, and product activation
Deliver hands-on product training and drive early adoption, ensuring every: merchant reaches their first transaction as quickly as possible
Monitor merchant health scores and engagement signals, identifying and: resolving risks before they become cancellation requests
Coordinate across Sales, Underwriting, Support, and Product teams to remove: onboarding obstacles and create a seamless merchant experience
Maintain accurate account milestones, risks, and outcomes in Salesforce, and: lead the 90-day success review before transitioning merchants to Account Management
