Customer Success - EMEAPosted today$83K–$104K

ElevenLabs
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The opportunity

Be part of an early CS team with endless opportunities for impact . You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in EMEA.

What you'll do

  • ElevenAgents enables businesses to deliver seamless and intelligent customer: experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

  • ElevenCreative empowers creators and marketers to generate and edit speech,: music, image, and video across 70+ languages.

  • ElevenAPI gives developers access to our leading AI audio foundational models.

  • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

  • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

  • AI first: We use AI to move faster with higher-quality results. We do this: across the whole company—from engineering to growth to operations.

What they're looking for

  • years of previous experience in Customer Success in a fast paced, SaaS organisation.
  • Experience demonstrating and unlocking value for customers with technical,: mission critical products (such as conversational AI).
  • Commercial experience: you will own renewals and expansion for your book of business, driving towards best in class NRR results.
  • Demonstrates a strong builder mindset with a relentless focus on customer: excellence and scalable product solutions.
  • Exceptional communicator with the ability to establish, nurture, and maintain: relationships across all levels of customer organizations, including complex stakeholder environments.
  • Strong analytical thinker and creative problem-solving skills to address: diverse customer challenges and drive optimal outcomes.
  • Must be fluent in English: additional languages are a plus.