Customer Success Manager - Ads SolutionsActive

The opportunity

OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and…

What you'll do

  • Own relationships with a portfolio of advertising partners, serving as their primary point of contact.

  • Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.

  • Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.

  • Identify opportunities to expand partnerships through increased product adoption and incremental investment.

  • Partner cross-functionally with Sales, Product, Analytics, Policy, and: Operations to resolve issues and enhance platform value.

  • Surface advertiser feedback and insights to inform product improvements and long-term strategy.

What they're looking for

  • Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.
  • Have 5-10+ years of experience in digital advertising, account management,: customer success, consulting or a related client-facing role.
  • Have experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
  • Are comfortable interpreting performance data and translating insights into strategic recommendations.