The opportunity
Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
What you'll do
Drive the adoption of Fin by helping customers automate and scale their support operations.
Embed with strategic customers to understand their support workflows, data,: and business challenges — to identify and implement opportunities where AI can deliver measurable impact.
Steer customers toward best practices in measurement and AI adoption to realize the full value of Fin.
Partner closely with Sales, Success, and Product to deliver seamless customer: experiences and successful deployments, and to create feedback loops that shape product development.
Use AI to prototype, test, and scale data-driven solutions, building tools: that make us faster and more effective in driving Fin adoption and customer impact.
Proven ability to apply data science in real-world business contexts to drive measurable outcomes.
What they're looking for
- Strong collaboration mindset; skilled at working across Sales, Success, Product, and Engineering.
- High adaptability and ownership: able to shift between deep technical analysis and high-level strategic framing.
- Excellent communication skills, both technical and non-technical.
- Rapid prototyping with systems thinking: you know when a customer needs a fast, bespoke answer, and when to build something others will keep using.
