The opportunity
Join Anthropic's Customer Success team as one of the founding members of our Japan Customer Success team as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex…
What you'll do
Build trusting, strategic relationships with key Japanese customer decision: makers to understand their business and objectives, identifying opportunities for optimization and expansion
Become an expert in Anthropic's products across API, Claude for Enterprise,: and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
Leverage your deep knowledge of the customer and regional nuances to: proactively drive usage planning, understanding current and future consumption and adoption and how it creates realized value for the customer
Monitor usage patterns and identify optimization opportunities, proactively: addressing underutilization across both our consumption-based and seat-based products to drive full value from contracted commitments
Serve as the customer's thought partner, enhancing their knowledge of Claude: products by socializing Anthropic's product roadmap, driving awareness of new products, and engaging Product PMs as the voice of Japanese customers
Document and quantify customer value realized through business outcomes, ROI,: and impact metrics to build compelling internal business cases for continued and expanded investment
What they're looking for
- + years of experience in relevant field
- Experience driving success across both consumption-based and seat-based: business models, with understanding of different expansion levers and success metrics for each
- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
- Cross-functional collaborator who represents the customer in a positive,: proactive manner, rallying everyone around paths forward that solve customer needs
- Experience working in and building a growing region, while navigating across: time zones with US-based headquarters
- A knack for bringing order to chaos and an enthusiastic "roll up your: sleeves" mentality. You are a true team player
