The opportunity
Join Anthropic's Customer Success team as our first Japan-based Customer Success Manager as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across Japan…
What you'll do
Build trusting, strategic relationships with key Japanese customer decision: makers to understand their business and objectives, identifying opportunities for optimization and expansion
Become an expert in Anthropic's products across API, Claude for Enterprise,: and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
Leverage your deep knowledge of the customer and regional nuances to: proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer
Monitor usage patterns and identify optimization opportunities, proactively: addressing underutilization across both our consumption-based and seat-based products to drive full value from contracted commitments
Serve as the customer’s thought partner, enhancing their knowledge of Claude: products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs as the voice of Japanese customers
Document and quantify customer value realized through business outcomes, ROI,: and impact metrics to build compelling internal business cases for continued and expanded investment
What they're looking for
- Identify potential use cases and lines of business not currently onboarded,: partnering with customers to discover new applications for Claude across different departments, teams, and workflows
- Develop and execute change management strategies to drive end-user adoption: and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
- Own the customer experience across their lifecycle: managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
- Build Anthropic's brand and customer relationships as the first in-region CS: presence, developing where needed, Japan-specific processes, playbooks, and best practices that account for regional business cultures