The opportunity
Join Anthropic as a Customer Success Manager for Life Sciences. You’ll be a strategic partner and trusted advisor to leading organizations working to accelerate scientific discovery, such as research institutes, academic medical centers, and scientific foundations.
What you'll do
Build trusting, strategic relationships with research leaders, scientists,: principal investigators, and program directors to understand their scientific priorities, organizational goals, and impact objectives
Partner closely with your Account Executive and Applied AI counterparts in: the Research and Life Sciences pod on shared account plans, bringing in Product, Support, and other teams as needed
Run the right Customer Success motion for each account and customer priority,: whether that’s dedicated 1:1 engagement, cohort-based onboarding, hackathons and build days, office hours, or researcher communities
Become an expert in Anthropic’s products, especially Claude for Science,: guiding organizations and their researchers and scientists to the right solutions and most impactful use cases
Monitor usage patterns and proactively drive adoption, identifying: optimization opportunities and new applications for Claude across your book of business
Develop and execute change management strategies suited to scientific and: academic cultures, including Train the Trainer programs, Center of Excellence development, and enablement that respects partner capacity, governance requirements, and decision-making processes
What they're looking for
- Guide partners through the technical and governance foundation for launch,: including SSO and provisioning, workspace configuration, and data handling considerations for research and health data (such as HIPAA, IRB, and institutional data policies)
- Own account and success plans and run Quarterly Impact Reviews that document: and quantify value realized, such as research productivity, time-to-insight, and cost savings, and partner with Marketing on success stories and reference accounts
- Establish the repeatable playbooks, templates, and health metrics that define: what “great” looks like for customer success in life sciences at Anthropic
