The opportunity
Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
What you'll do
Build trusting, strategic relationships with key customer decision makers to: understand their business and objectives, identifying opportunities for optimization and expansion
Become an expert in Anthropic's products across API, Claude Code and Claude: for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
Monitor usage patterns and identify optimization opportunities, proactively: addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products, developing activation plans for newly sold use cases, and mapping out future consumption / adoption opportunities to drive full value from contracted commitments
Serve as the customer’s thought partner, enhancing their knowledge of Claude: products and advancing their journey toward the frontier by socializing Anthropic’s product roadmap, driving awareness on new products, and engaging Product PMs
Develop and execute change management strategies to drive end-user adoption,: including Champion Program development, Train the Trainer programs, Center of Excellence development, and overall organizational enablement
Document and quantify customer value realized through business outcomes, ROI,: and impact metrics to build compelling internal business cases for continued and expanded investment
What they're looking for
- Identify potential use cases and lines of business not currently onboarded,: partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows
- Own the customer experience across their lifecycle: managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
- Develop scalable engagement strategies and playbooks to optimize efforts: across your portfolio and help fellow CSM’s scale their impact
- + years of experience in Customer Success, Technical Account Management, or Solutions Engineering
