The opportunity
Join Anthropic's Customer Success team in a high-visibility & high-impact role driving AI adoption across a small number of enterprise accounts in our Enterprise Tech segment. As our dedicated Customer Success Manager for Enterprise Tech Customers you’ll be their partner and…
What you'll do
Build trusting, strategic relationships with key customer decision makers in: complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
Own customer operations across the lifecycle of each account, maintaining a: structured operational assessment (customer readiness, operational health, strategic alignment, enablement strategy, adoption intelligence) that grounds comprehensive account and success plans and Executive Business Reviews
Become an expert in Anthropic's products across API, Claude Code and Cowork,: understanding the technical nuances and best practices for each to guide customers to the right solutions
Leverage your deep knowledge of each customer, and the patterns you see: across your other Tech accounts, to proactively drive consumption planning and the value story behind it, developing credible ROI hypotheses and quantifying outcomes that build the case for continued and expanded investment.
Monitor usage patterns and identify optimization opportunities across Claude: surface areas (API, Claude Code, Cowork) to drive full value from contracted commitments
Serve as the customer’s thought partner, enhancing their knowledge of Claude: products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs
What they're looking for
- Develop and execute change management strategies to drive end-user adoption: and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
- Ruthlessly prioritize across the account's many business units and: workstreams, building programmatic, repeatable motions
- + years of experience in Customer Success, Technical Account Management,: Solutions Engineering, or Strategy Consulting
- Experience working with F500 technology companies, SaaS platforms, or: digital-first businesses at the exec level—ideally including high-growth and established tech companies.
