The opportunity
At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
What you'll do
Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
Establish a trusted/strategic advisor relationship with each assigned: customer and drive continued value of our products and services
Develop, prepare, and nurture customers for advocacy
Work with customers to establish critical goals, or other key performance: indicators and aid the customer in achieving their goals
Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
Understand white-space and work to identify and/or develop upsell opportunities
What they're looking for
- Advocate customer needs/issues cross-departmentally
- Manage account escalations
- Advocate internally for customer needs and connect on priorities
- At least 6 years of experience working with enterprise customers in a: Customer Success or Account Management type role at a SaaS company
